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Return Policy

You can shop confidently knowing your purchases from this site are guaranteed against manufacturing flaws.

In the unlikely event your new dog coat or apparel for dogs is affected by a manufacturing fault, email us within 7 days of receipt and tell us your name, address, contact phone number and when you purchased the product.

Return Policy

We are happy to exchange a product if it is not the correct size but it must be returned in resalable condition, complete with undamaged packaging and tags, together with pre-paid post satchel to return the replacement item. 

Returns must be made within 7 days from receipt of goods and return postage costs are the customer’s responsibility. Please note refunds are only applicable where an item has a manufacturers fault.  Postage costs are not refundable.

Please contact us if you wish to return a product.


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